Shipping & Payment
Informationen zu Versand- und Zahlungsbedingungen
Payment Methods
We always strive to offer you the best and most convenient payment options. We also ensure secure payment processing. You decide whether to pay in advance or conveniently by invoice.
Available Payment Methods
Credit Card (Stripe)
Visa, Mastercard, American Express
PayPal
Pay securely and quickly with PayPal
Bank Transfer
Payment in advance
Invoice
For business customers, authorities, associations and organizations
The Customer Comes First
Instantly Available
Digital products right after payment
Buyer Protection
Your payment is protected
Data Protection
GDPR compliant and secure
Bank Transfer (Advance Payment)
When selecting the "Bank Transfer" payment method, we ask you to transfer the invoice amount in advance. After receipt of your payment (1-2 days), we will ship your order within minutes.
Bank Details:
- Account Holder: Euro Clothing S.R.L.
- IBAN: Will be provided after order
- BIC/SWIFT: Will be provided after order
- Reference: Your order number
Purchase on Invoice
Our "Purchase on Invoice" payment option offers you convenient processing of your purchase. After receiving your order, you have 14 days to settle the invoice amount.
Important Note on Invoice Payment
Please note that this option is subject to manual verification. This can take up to 12 hours. This payment option is exclusively available for business customers, authorities, associations and organizations.
Shipping Terms
Digital Products
Digital products such as software licenses, product keys and downloads are provided immediately after payment receipt via email or through our customer portal (softwarebay.de/portal) or in the customer account under "Product Codes & Licenses".
- Delivery time: Immediately after payment confirmation (usually within minutes)
- Shipping costs: All digital deliveries are free
- Delivery delay: In case of delays, delivery will be made within 24 hours at the latest
Physical Products
If you order physical products (e.g. retail versions, boxed versions), the following shipping conditions apply:
- Shipping service: DHL, UPS, Hermes or DPD (depending on availability and destination country)
- Delivery areas: Germany, Austria, Switzerland and other EU countries
- Delivery time: 2-5 working days within Germany, 5-10 working days internationally
- Shipping costs: Displayed during the ordering process
Tracking Information
You will receive a tracking number by email as soon as your order has been shipped. This allows you to track the status of your delivery at any time.
Frequently Asked Questions
When will I receive my digital products?
Digital products are automatically delivered by email immediately after payment receipt. Please also check your spam folder.
Can I combine multiple payment methods?
No, only one payment method can be selected per order.
What happens if my payment fails?
You will receive an email notification and can try the payment again or choose another payment method.
Do you offer installment payments?
Yes, you can pay in installments via Klarna. Available options are displayed during the ordering process.
Is my payment secure?
Yes, all payments are processed via secure, encrypted connections (SSL/TLS). We do not store credit card data on our servers.
