AI Chatbots as Psychological Support?

In the latest GameStar Tech Talk, hosted by Jan and Maxe, the role of AI chatbots such as ChatGPT and Gemini in psychological counseling is discussed. Independent psychologist Jolina shares her expertise to clarify whether these technologies can serve as substitutes for human therapists. The discussion highlights both the opportunities and challenges associated with using AI in sensitive areas like psychological support. A central theme of the discussion is the question of how well AI chatbots can provide emotional support. Jolina explains that while these systems can respond to a variety of inquiries, they often lack the depth and empathy of a human conversation partner.

Although interacting with an AI chatbot can provide short-term relief, it does not replace the complex human relationship required in therapy. Another aspect addressed is the potential danger of constant affirmation from AI. Jolina warns that users who rely solely on AI chatbots may become distorted in their perception. The constant positive feedback could lead individuals to lose the ability to realistically assess their own problems, which could have long-term negative effects on mental health. The discussion also touches on the ethical implications of using AI in psychological counseling.

Jolina emphasizes the importance of setting clear boundaries to avoid misuse and misinterpretations. The responsibility for mental health should not rest solely on algorithms but requires human intervention and expertise. Another point of debate is the accessibility of psychological support through AI chatbots. These technologies could represent a valuable addition, especially in regions where there is a shortage of qualified therapists. However, Jolina stresses that AI chatbots should not be viewed as a standalone solution but as part of a broader approach to improving mental health care.

The experts also discuss the technical development of AI chatbots. Jolina explains that the algorithms behind these systems are continuously being improved to better mimic human interactions. Nevertheless, the question remains whether these advancements are sufficient to fully meet the emotional and psychological needs of users. The discussion concludes with a look ahead at the future role of AI in psychological counseling.

Jolina sees potential in combining AI-supported tools with human therapy to provide more comprehensive support. The integration of AI could help reduce waiting times for therapy appointments and facilitate access to psychological help. The next episode of the GameStar Podcast will be released on June 28, 2026, and will further explore developments in the field of AI and psychological support.