Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity: When purchasing in the softwarebay.de shop, you expressly agree that you waive the right of withdrawal if we immediately begin executing the contract and send you your product in the form of a product code + download link. According to Section 356 Paragraph 5 of the German Civil Code (BGB), the right of withdrawal can only expire for “digital content”. “Digital content” is “data that is produced and provided in digital form” (Section 312f Paragraph 3 of the German Civil Code). It is irrelevant whether this data is downloaded in full, saved and then made visible or is made visible in real time during the download (streaming). The product codes transmitted cannot therefore be returned. We voluntarily grant every customer a “right of withdrawal as a gesture of goodwill”. The right of withdrawal as a gesture of goodwill is thirty days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods, in the case of defects that can be attributed to us. Included: What is covered by “cancellation as a gesture of goodwill”? – Incorrect product codes that do not match the product. Exclusion: What does not fall under “cancellation as a gesture of goodwill”? – Product code is to be activated on system(s) that is not specified in the item description. To exercise your right of withdrawal as a gesture of goodwill, you must inform us by email: ([email protected]) by means of a clear statement (e.g. by email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the cancellation period, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired. If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. We will bear the cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning. The right of withdrawal expires prematurely in the case of contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery. Early termination of the right of withdrawal: See also point A. If you want to cancel the contract, please fill out this form and send it back. To Softwarebay Email: [email protected]
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) _______________________________________________________ _______________________________________________________ Ordered on (*) ____________ / received on (*) __________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ _________________________ (*) Delete as appropriate
A. Cancellation policy
right of withdrawal
– Product codes that cannot be activated (e.g. blocked product codes).
– Exhausted product codes.
– Gross errors on our part.
– Product code is to be activated on device(s) that is not specified in the item description.
– Product code is to be activated on websites/voucher websites/redeem websites that have nothing in common with the activation process of the purchased software/software edition.
– Refusal to install the included (unchanged) software provided by the software manufacturer.
– Software has already been purchased in another shop and is no longer required.
– Participation in installation processes according to manufacturer instructions. (Example: removing old, pre-installed or web editions of Office products because the manufacturer does not allow parallel installations.)
– Incompatibilities with software on the system/device being used.
– Incompatibilities with hardware on the system/device being used.consequences of revocation
Exclusion or premature expiry of the right of withdrawal
B. Cancellation form
Dr. Ramona Röhn
Charlottenburger Straße 122a
13086 – Berlin
Germany
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if notification is on paper)
Date